Sales Support Specialist

Milford, OH

Full Time

Mid Level

Sales Support Specialist

We are seeking a full-time Sales Support Specialist to support the Sales and Marketing team in driving growth across Melink’s suite of solutions. As a small-medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales to help change the world one building at a time. The ideal candidate will provide the foundation necessary to support such growth by working cross- collaboratively with our Business Development, Customer Success, Engineering, and Operations teams.

Sales Support Specialist Essential Duties and Responsibilities:

CRM Support (HubSpot). Serve as the team’s primary HubSpot administrator – input, update, and manage customer and prospect data, build and maintain workflows for automation, and generate reports to support sales visibility and pipeline management.
Prospecting Support. Assist Business Development Managers with identifying and qualifying leads for Melink’s suite of solutions, conducting research and maintaining accurate prospect records in HubSpot.
Customer Set-Up. Own the full customer onboarding process, including coordinating Certificates of Insurance (COIs), vendor set-up documentation, SAP Business Partner creation, and establishing payment terms and billing preferences.
Order Entry. Enter and manage sales orders in SAP (ERP) for new projects and programs, ensuring accurate and timely order creation and coordinating a smooth handoff to the Project or Program Management team.
Estimating. Collaborate cross-functionally with the Engineering team to develop accurate estimates for Melink’s solutions, supporting the sales process with timely and well-documented proposals.
Energy Savings Report Creation. Generate and deliver energy savings reports, ensuring data accuracy and presenting findings in a clear, customer-ready format to support sales conversations and client retention.
Data Analytics & Sales Presentation Support. Extract and analyze customer and sales data to build compelling presentations for customer meetings and internal business reviews, translating data into actionable insights.
Project Handoff Documentation. Prepare and coordinate complete project handoff documentation from sales to the Project or Program Management team, ensuring all relevant information is accurately transferred and all stakeholders are aligned for a smooth transition.
Cross-Team Collaboration. Work closely with Business Development, Customer Success, Engineering, A&F, and Operations teams to support the full sales cycle, address customer needs, and ensure seamless service delivery across Melink’s suite of solutions.
Customer Service & Communication. Provide exceptional customer service both internally and externally, anticipating needs, managing written and verbal correspondence professionally, and maintaining clear communication across all levels of the organization.
Rebate Management. Process, file, and track rebate claims, verifying eligibility and ensuring timely submission to relevant organizations.
Additional Responsibilities. Complete additional tasks as requested by supervisor.

Sales Support Specialist Qualifications:

Bachelor’s degree (BA) from a four-year college or university; or one to two years related experience and/or equivalent combination of education and experience. Preference in Business Administration, Entrepreneurship, Communications, or Engineering/Industrial Technologies.
Exceptional organizational skills to keep multiple tasks moving simultaneously.
Keen eye for detail and the ability to follow up effectively.
A knack for multitasking and resolving conflicts calmly.
A high level of integrity and a commitment to top-quality work.
A strong work ethic and the ability to thrive in a collaborative team environment.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) on Windows 10.
Experience with CRM systems (HubSpot preferred) and ERP systems (SAP a plus).
Ability to comprehend and interpret mechanical plans and construction documentation (with training).
Strong sales/customer service skills (i.e. interpersonal skills, public speaking/presenting abilities, written and verbal communication skills, high emotional intelligence, positive attitude with a bent for service leadership).
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Sales Support Specialist Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee must frequently lift and/or move up to 10 pounds. The travel required for this position is 10-20%.

Sales Support Specialist Competencies:

Ownership – Takes personal responsibility for their work, commitments, actions, and the results that follow.
Customer Focus – Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust.
Communication – Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages.
Continuous Improvement – Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal growth.
Resourcefulness – Takes initiative to solve problems and achieve goals using available resources creatively and efficiently.

Melink Corporation is an Equal Opportunity Employer

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