Field Service Supervisor
OH
Full Time
Mid Level
Job Description
We are looking for a full-time Field Supervisor with experience in the HVAC industry to help take our company to the next level. As a small-medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales 30% per year and become a national leader. This position assists the Manager of IH Field Services in day-to day management of the Intelli-Hood Field Service technicians and subcontractor network and ensures projects are completed within the prescribed time and of the highest quality.
Responsibilities:
Qualifications:
Physical Requirements and Environmental Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking for a full-time Field Supervisor with experience in the HVAC industry to help take our company to the next level. As a small-medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales 30% per year and become a national leader. This position assists the Manager of IH Field Services in day-to day management of the Intelli-Hood Field Service technicians and subcontractor network and ensures projects are completed within the prescribed time and of the highest quality.
Responsibilities:
- Oversees a team of Field Service Technicians within the Intelli-Hood Business Unit
- Provides proper training and support to new and current Field Service Technicians and subcontractors to ensure job requirements are being fulfilled in a safe and timely manner, and per company procedures.
- Perform field quality audits of work completed by Field Service Technicians and subcontractors.
- Perform report review audits and investigate quality issues.
- Deliver performance reviews to assigned technicians with Manager of IH Field Services assistance.
- Hold technicians accountable for performance and administer corrective action as required.
- Provide a weekly activity report to the Manager of IH Field Services.
- Install and/or commission control systems for commercial kitchen ventilation.
- Perform site surveys of commercial kitchen ventilation hoods and mechanical systems.
- Perform site meetings to coordinate various trades for product installation.
- Deliver formal site training to end‐users (kitchen staff and site engineers)
- Write technical reports at project completion for submission to customer.
- Provide technical support to customers and contractors to resolve issues rapidly and thoroughly.
- Make recommendations for potential service enhancements or modifications to meet the ever-changing needs of the customer base.
- Collaborate on development of new scopes and product offerings to drive growth and innovation within the Intelli-Hood business unit.
- Perform data downloads of Melink equipment and provide analysis for energy verification/optimization.
- Manage all travel arrangements once jobs are assigned each week, including and changes that may occur while on the road and submit weekly expense reports.
- Participate in weekly safety meetings.
- Up to 100%+ travel required (regional, national, or international).
- Any other job duties as assigned.
Qualifications:
- 3 Years of Intelli-Hood experience required.
- Proficient in Microsoft Office Suite.
- Mechanical, Electrical and Controls experience required.
- Superior Customer Service Skills.
- Excellent written and verbal communication skills.
- High emotional intelligence, positive attitude, and a service leadership philosophy.
- High attention to detail, follow-up, multi-tasking, and conflict resolution.
- Able to demonstrate a high level of integrity and a penchant for high quality.
- Must possess a strong work ethic and a high level of self-accountability.
- Able to establish and maintain effective working relationships with co-workers, contractors, and customers.
- OSHA 30 Hour training preferred.
- CPR/AED/First Aid certification preferred.
- Must have and maintain a satisfactory driving record.
Physical Requirements and Environmental Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
- Must be able to climb a minimum 30 ft ladder
- Maximum unassisted lift = 70 lbs. Average lift less than 50 lbs.
- Exposed to seasonal weather based on geographic region
- Exposed to moving parts and electricity that require safety protocols
- Exposure to varied travel conditions either driving or flying
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